Front Desk Receptionist - Comfort Mainstay Suites Hotel

Kingsley & Co.; Cincinnati (OH); On-site; USD 19,286 - 22,041; Full time

Job summary

A hotel management company in Cincinnati is seeking a Front Desk Receptionist for the Comfort Mainstay Suites Hotel. The position involves greeting guests, managing check-in/check-out, and ensuring a smooth guest experience. Candidates should have previous customer service experience, strong communication skills, and basic computer proficiency. The role offers a full-time schedule with pay ranging from $14.00 to $16.00 per hour, working on-site. This is an equal opportunity employer position.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills; experience with hotel systems is a plus.
• Ability to multitask and work in a fast-paced environment.
• Reliable, professional, and team-oriented.

Responsibilities

• Greet and assist guests with check-in, check-out, and reservations.
• Deliver excellent customer service and handle guest inquiries or concerns professionally.
• Operate the property management system for reservations and billing.
• Maintain accurate records, process payments, and balance shift transactions.
• Answer phones and manage incoming calls in a timely manner.
• Communicate effectively with housekeeping and maintenance to support guest needs.
• Follow all brand standards, policies, and procedures.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Tools

Choice Advantage

Job description

Front Desk Receptionist - Comfort Mainstay Suites Hotel

2347 Reading Rd, Cincinnati, OH 45202, USA

Job Type: Full Time

Workspace: Full Time, On site

Pay: $14.00 - $16.00

Shift/ Schedule: 40 hour week, Monday - Sunday, Schedule may vary.

Experience: Previous Hotel Experience Preferred

About the Role

Position Summary:

The Front Desk Agent is responsible for providing exceptional guest service while managing daily front desk operations in accordance with Choice Hotels brand standards. This role serves as the first point of contact for guests and ensures a smooth and welcoming experience from check-in to check-out.

Responsibilities

• Greet and assist guests with check-in, check-out, and reservations
• Deliver excellent customer service and handle guest inquiries or concerns professionally
• Operate the property management system (Choice Advantage) for reservations and billing
• Maintain accurate records, process payments, and balance shift transactions
• Answer phones and manage incoming calls in a timely and courteous manner
• Communicate effectively with housekeeping and maintenance to support guest needs
• Follow all brand standards, policies, and procedures
• Maintain a clean, organized, and professional front desk area

Qualifications/ Requirements

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Basic computer skills; experience with hotel systems is a plus
• Ability to multitask and work in a fast-paced environment
• Reliable, professional, and team-oriented

About the Company

Kingsley + Co. is a minority-owned real estate development firm based in Cincinnati, Ohio. We specialize in creating innovative, sustainable, and community-focused developments that enhance the lives of residents and invigorate the neighborhoods we serve.

We're a certified MBE and black-owned business that approaches traditional commercial real estate with innovative and inclusive methods to grow and compete in todays real estate market. Our portfolio includes hotels, multi-family housing, mixed-use developments, and more.

Kingsley + Co. is an equal opportunity employer. All applicants will be considered for internship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above description is not designed to cover or contain a comprehensive list of duties and responsibilities required. Duties & responsibilities may change or new ones may be assigned any time and without notice.