Guest Services Front Desk Agent - Flexible Shifts & Growth

Rainmaker Hospitality; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

Paid time off

Discounted hotel rooms worldwide

Opportunities for growth within Hilton

Job summary

A notable hospitality company is seeking Front Desk Agents to provide exceptional customer service at their location in Cincinnati. The role involves check-ins and check-outs, managing guest inquiries, and coordinating with other departments. Candidates should possess strong communication skills and ideally have customer service experience, although training is offered. Flexible scheduling, including weekends and holidays, is required, and benefits such as medical insurance and discounted hotel stays are provided.

Qualifications

• Previous hotel front desk or customer service experience preferred, but training is provided.
• Reliability and punctuality are essential for flexible shift work.
• Ability to stand for extended periods and lift up to 25 lbs occasionally.

Responsibilities

• Greet and welcome guests with a warm, professional attitude.
• Process check-ins and check-outs efficiently using hotel systems.
• Handle reservations, modifications, and cancellations.
• Provide accurate information about hotel amenities and local attractions.
• Manage guest inquiries, requests, and complaints promptly.
• Process payments and balance daily reports.
• Coordinate with housekeeping and maintenance for guest satisfaction.
• Maintain a clean and organized front desk area.
• Promote hotel services and upsell opportunities.

Skills

Strong communication skills

Customer service focus

Ability to multitask

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Hotel PMS systems (like OnQ, PEP)

Job description

A notable hospitality company is seeking Front Desk Agents to provide exceptional customer service at their location in Cincinnati. The role involves check-ins and check-outs, managing guest inquiries, and coordinating with other departments. Candidates should possess strong communication skills and ideally have customer service experience, although training is offered. Flexible scheduling, including weekends and holidays, is required, and benefits such as medical insurance and discounted hotel stays are provided.