Front Desk Concierge: Guest Experience Maestro

Home2 Suites by Hilton Cincinnati Oakley; Cincinnati (OH); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Professional development opportunities

Supportive work environment

Job summary

A hotel branch of a global hospitality chain in Cincinnati is looking for a Hotel Front Desk Associate. This role involves greeting and registering guests, providing high-quality customer service, and ensuring a satisfactory experience. Ideal candidates will have a high school diploma, strong communication skills, and a commitment to excellence. Previous hospitality experience is preferred, but not mandatory. Join our supportive team and enjoy opportunities for professional growth.

Qualifications

• Warm and outgoing disposition with a strong work ethic.
• Ability to provide the best possible customer service.
• Knowledge of accounting operations including receivables and payables.

Responsibilities

• Greet guests and assist with check-ins and check-outs.
• Respond to guest requests and provide accurate information.
• Handle cash, make change, and balance an assigned house bank.
• Address guest complaints and summon assistance when needed.
• Perform additional duties as assigned by the supervisor.

Skills

Excellent communication skills

Customer service orientation

Interpersonal skills

Active listening

Education

High school diploma or GED

Job description

A hotel branch of a global hospitality chain in Cincinnati is looking for a Hotel Front Desk Associate. This role involves greeting and registering guests, providing high-quality customer service, and ensuring a satisfactory experience. Ideal candidates will have a high school diploma, strong communication skills, and a commitment to excellence. Previous hospitality experience is preferred, but not mandatory. Join our supportive team and enjoy opportunities for professional growth.