On-Site Forward Deployed Engineer — AI IT Ops

re-zoo-me; New York, Northern (NY, KY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Equity

On-site workspace Midtown Manhattan

Job summary

Standard Template Labs is seeking a Forward Deployed Engineer to sit inside customer environments, deploying our AI-native ITSM platform and bridging technical work with real business needs.

You’ll work on-site in NYC, collaborating with customers to map service workflows, integrate data sources, and build production tooling that ships weekly. This role blends hands-on coding with customer engagement, with strong ownership and impact.

Qualifications

• 2–3 years writing software professionally, or a strong engineering degree plus an internship where you shipped something real.
• Comfortable in Python and TypeScript, or confident you can be by month two.
• Experience integrating against third‑party APIs and working with other people’s data — messy, undocumented, and in production.
• You build things outside of assigned work: a tool, an app, an open‑source contribution, something half‑finished you still talk about.
• You want to be in front of customers, not just tolerate it.
• You stay when the work gets unglamorous, and you can give us a specific example of a time you did.

Responsibilities

• Deploy STLabs inside enterprise environments, potentially working on‑site alongside teammates to map service workflows.
• Increment on production code — integrations, data pipelines, agent workflows, and internal tooling to bridge the idealisms of our product against the practical reality of your clients.
• Wire our platform into the systems customers already run: ticketing, identity, device management, knowledge bases, and whatever else lives in their stack.
• Own a piece of a live deployment from your first month, and a whole one when you’re ready.
• Feed what you learn back into the product. You’ll see more of how enterprises actually run their service operations than anyone else at the company.

Skills

Communication

Teamwork

Customer-facing

Education

Engineering degree

Tools

Python

TypeScript

API integration

Job description

Standard Template Labs is seeking a Forward Deployed Engineer to sit inside customer environments, deploying our AI-native ITSM platform and bridging technical work with real business needs.

You’ll work on-site in NYC, collaborating with customers to map service workflows, integrate data sources, and build production tooling that ships weekly. This role blends hands-on coding with customer engagement, with strong ownership and impact.