On-Site Forward Deployed Engineer — Enterprise AI Ops

Standard Template Labs; New York, Northern (NY, KY); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Equity

On-site workspace Midtown Manhattan

Travel to client sites

Competitive compensation & benefits

Job summary

STLabs is seeking a Forward Deployed Engineer to join our NYC on-site team. You’ll embed in enterprise environments, map service workflows, and help translate customer needs into production-ready solutions.

You’ll work with Python and TypeScript, build data pipelines, and integrate against third-party APIs while staying close to customers to deliver real impact. On-site work in Midtown Manhattan with strong ownership and growth opportunities.

Qualifications

• 2–3 years writing software professionally, or a strong engineering degree plus an internship where you shipped something real.
• Comfortable in Python and TypeScript, or confident you can be by month two.
• Experience integrating against third-party APIs and working with other people's data — messy, undocumented, and in production.
• You build things outside of assigned work: a tool, an app, an open-source contribution, something half-finished you still talk about.
• You want to be in front of customers, not just tolerate it.
• You stay when the work gets unglamorous, and you can give us a specific example of a time you did.
• Bonus: Hands-on LLM work — agents, tool use, retrieval, evals. Shipped, not demoed.
• Exposure to ITSM, CMDB, or enterprise IT operations.
• Two years in technical consulting or solutions engineering and a strong urge to write more code.

Responsibilities

• Deploy STLabs inside enterprise environments, potentially working on-site alongside teammates to map service workflows.
• Increment on production code — integrations, data pipelines, agent workflows, and internal tooling to bridge the idealisms of our product against the practical reality of your clients.
• Wire our platform into the systems customers already run: ticketing, identity, device management, knowledge bases, and whatever else lives in their stack.
• Own a piece of a live deployment from your first month, and a whole one when you're ready.
• Feed what you learn back into the product. You'll see more of how enterprises actually run their service operations than anyone else at the company.

Skills

Python

TypeScript

API integration

Customer-facing

Education

Engineering degree

Job description

STLabs is seeking a Forward Deployed Engineer to join our NYC on-site team. You’ll embed in enterprise environments, map service workflows, and help translate customer needs into production-ready solutions.

You’ll work with Python and TypeScript, build data pipelines, and integrate against third-party APIs while staying close to customers to deliver real impact. On-site work in Midtown Manhattan with strong ownership and growth opportunities.