On-Site Field Technician: Installations & Repairs

SCIENTIFIC GAMES; Columbus (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, repairs and training, and maintain strong customer relationships. You will troubleshoot hardware and software, coordinate with data center teams, and ensure timely field support in Columbus and surrounding areas.

The role requires a high school diploma or equivalent, rigorous safety awareness, and willingness to work weekends and overtime as needed.

Qualifications

• Pass a background check, drug test, and have a clean driving record.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Complete assigned service calls at lottery retailer locations, including installs, removals, and preventative maintenance.
• Provide a positive customer experience using your customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision.
• Performs vehicle management functions as set by guidelines.
• Partner with the Data Center to ensure timeliness to retail locations and understanding problems at each assigned service location.
• Records service call information, logs and reports data communication problems to management and communication recommendations on customer’s equipment.
• Follows through on customer issues that require additional support.
• Ability to troubleshoot all forms of communications within a retail location.
• Performs routine maintenance on company vehicles.
• Maintains an acceptable driving record in accordance with the Motor Vehicle Policy.
• Build and maintain strong, long-lasting customer relationships.
• Solve your customers’ challenges the first time, owning it.
• Some troubleshooting of customer issues over the telephone.
• Training of new and existing customers.
• This position will average approximately six to ten detailed activities per day depending upon local area needs, responsibility, and service order type.
• Occasionally assist in the training of new and existing team members.
• Performs these functions and all other duties as assigned.

Skills

Customer service

Technical troubleshooting

Communication skills

Driver's license

MS Office

Field service

Education

High school diploma or equivalency

Tools

MS Office

PowerPoint

Job description

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, repairs and training, and maintain strong customer relationships. You will troubleshoot hardware and software, coordinate with data center teams, and ensure timely field support in Columbus and surrounding areas.

The role requires a high school diploma or equivalent, rigorous safety awareness, and willingness to work weekends and overtime as needed.