Onsite Field Service Technician - Lottery Equipment

Scientific Games; Ashtabula (OH); On-site; USD 42,000 - 68,000; Full time

Job summary

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, relocations, and preventative maintenance on gaming hardware, POS, and communications equipment, and provide on-site training.

You will schedule and complete service calls, document issues, drive to sites with a clean record, and build lasting relationships with customers while delivering timely, cost-effective repairs and exceptional service.

Qualifications

• Background check, drug test, and a clean driving record required.
• Able to drive a non-CDL delivery truck.
• Familiarity with MS Office (Excel, Word, PowerPoint, etc.).
• Experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills for multitasking.
• Willing to work weekends, holidays and evenings as needed.
• Able to lift/move up to 50 pounds and occasionally climb ladders.

Responsibilities

• Complete assigned service calls at lottery retailer locations.
• Provide a positive customer experience using your customer service and technical skills.
• Communicate the value of our services and match products with customer needs.
• Perform extensive field repair functions with little supervision.
• Manage vehicle in accordance with guidelines.
• Record service call information and report data issues to management.
• Build and maintain strong, long-lasting customer relationships.
• Solve customers’ challenges promptly and take ownership.

Skills

Customer service

Tech troubleshooting

MS Office

Non-CDL driving

Communication

Self-starter

Time management

Problem solving

Weekend hours

Education

High school diploma or equivalency

Tools

MS Office suite

Job description

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, relocations, and preventative maintenance on gaming hardware, POS, and communications equipment, and provide on-site training.

You will schedule and complete service calls, document issues, drive to sites with a clean record, and build lasting relationships with customers while delivering timely, cost-effective repairs and exceptional service.