On-Site Field Tech & Solutions Specialist

Ricoh USA, Inc.; Des Plaines (IL); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. is seeking an on-site Field Services Support Specialist II CIP in Des Plaines, IL. The role involves configuring, installing, troubleshooting, networking, maintaining Ricoh equipment, and delivering training at customer sites.

Travel is extensive; you will manage workload, document activities, and participate in Ricoh Extra Value programs. A high school diploma and basic IT/printing knowledge are required.

Qualifications

• High School Diploma required.
• Experience with computers/electronics/mechanics and basic network/printing software is desired.
• Certification program reference: Tech Services Training Role Inventory.

Responsibilities

• Configuring, installing, troubleshooting, networking, maintaining, and training on Ricoh products.
• Collecting and analyzing data to support service improvements.
• Lead/coordinator role when needed and provide customer training.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Multi-tasking

Problem solving

Education

High School Diploma

Computers / Electronics basics

Tools

Microsoft Office

Mobile technology

Job description

Ricoh USA, Inc. is seeking an on-site Field Services Support Specialist II CIP in Des Plaines, IL. The role involves configuring, installing, troubleshooting, networking, maintaining Ricoh equipment, and delivering training at customer sites.

Travel is extensive; you will manage workload, document activities, and participate in Ricoh Extra Value programs. A high school diploma and basic IT/printing knowledge are required.