On-Site Field Service Technician — Injection Molding Expert

ENGEL North America; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid time off (PTO)

Life insurance

Disability insurance

Vehicle stipend

Per diem

Tool reimbursement

Cell phone

Laptop

Occasional travel

Job summary

ENGEL North America is seeking a Service Technician for remote field service at customer sites, installing and servicing equipment while providing customer training and support.

The role requires 5+ years in injection molding troubleshooting, strong knowledge of mechanical, electrical, hydraulic, and software components, and the ability to educate customers. Competitive benefits include health, 401k with match, and travel opportunities.

Qualifications

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred
• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including tests and inspections on mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Skills

Troubleshooting

Injection molding

Electrical

Hydraulic

Mechanical

Customer training

Communication

Field service

Education

High School Diploma

Associate degree preferred

Bachelor's degree preferred

Job description

ENGEL North America is seeking a Service Technician for remote field service at customer sites, installing and servicing equipment while providing customer training and support.

The role requires 5+ years in injection molding troubleshooting, strong knowledge of mechanical, electrical, hydraulic, and software components, and the ability to educate customers. Competitive benefits include health, 401k with match, and travel opportunities.