On-Site Field Service Engineer – Packaging Equipment

Packsize; Pennsylvania; On-site; USD 45,000 - 48,000; Full time

Job summary

Packsize is seeking a Resident Service Engineer to install, configure and maintain equipment at customer sites in Bethlehem, PA. This on-site role requires strong problem-solving skills and the ability to train customers on product capabilities and maintenance.

You will schedule tasks, troubleshoot using drawings, work with R&D and Quality teams, perform routine maintenance, and travel as needed to support customers. The position emphasizes safety, customer service, and clear documentation.

Qualifications

• Customer service focus.
• Knowledge of Windows platforms.
• Knowledge of and effective use of hand tools.
• Knowledge of mechanical platforms.
• Ability to work independently with little or no supervision.
• MS Office or Google Suite familiarity is helpful.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Schedule tasks at customer sites and coordinate on-site activities.
• Troubleshoot issues quickly using technical drawings and documentation.
• Collaborate with R&D, Software and Quality Engineering teams.
• Perform routine maintenance and emergency services as they arise.
• Train customers on product capabilities and maintenance procedures.
• Prepare detailed technical reports and communications.

Skills

Windows platforms

Hand tools

Mechanical platforms

Independent work

Office/Docs familiarity

Education

Associates Degree or vocational training

Bachelor's degree preferred

Tools

Microsoft Excel

Google Sheets/Docs

Job description

Packsize is seeking a Resident Service Engineer to install, configure and maintain equipment at customer sites in Bethlehem, PA. This on-site role requires strong problem-solving skills and the ability to train customers on product capabilities and maintenance.

You will schedule tasks, troubleshoot using drawings, work with R&D and Quality teams, perform routine maintenance, and travel as needed to support customers. The position emphasizes safety, customer service, and clear documentation.