On-Site Field Service Technician & Trainer

Packsize International; Pennsylvania; On-site; USD 45,000 - 50,000; Full time

Job summary

Packsize is seeking a Resident Service Engineer to install, configure, and maintain equipment onsite at customer facilities in Greencastle, PA. You will perform start-up tests, provide customer training, and maintain strong customer relationships while coordinating with R&D, Software, and Quality teams.

Ideal candidates bring experience with Windows platforms, hand tools, and mechanical systems, and can work independently in an on-site, production environment with occasional travel.

Qualifications

• Associates Degree, Vocational Training or equivalent experience.
• Bachelor’s Degree in a related area preferred.

Responsibilities

• Schedule tasks at customer sites.
• Troubleshoot issues using drawings and documentation.
• Collaborate with R&D, Software and Quality Engineering teams.
• Perform routine maintenance and emergency services.
• Train customers on product capabilities and maintenance.
• Prepare detailed technical reports for customers.
• Adhere to safety requirements and protocols at all times.
• Perform machine operations such as clearing jams and loading materials.

Skills

Customer service

Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Office

Google Suite

Education

Associates Degree / Vocational Training

Bachelor’s Degree (related area) preferred

Tools

MS Office

Google Suite

Job description

Packsize is seeking a Resident Service Engineer to install, configure, and maintain equipment onsite at customer facilities in Greencastle, PA. You will perform start-up tests, provide customer training, and maintain strong customer relationships while coordinating with R&D, Software, and Quality teams.

Ideal candidates bring experience with Windows platforms, hand tools, and mechanical systems, and can work independently in an on-site, production environment with occasional travel.