Resident Service Engineer - Packaging Equipment

Packsize; Phoenix (AZ); On-site; USD 39,000 - 52,000; Full time

Job summary

Packsize is seeking a Resident Service Engineer in the Phoenix, AZ area to install, maintain, and support Packsize equipment on-site at a key customer location. You will manage parts and inventory within the warehouse and build strong customer relationships by delivering proactive, high‑level service.

You will troubleshoot mechanical issues, perform preventive maintenance, train customer personnel, and collaborate with R&D, Software, and Quality teams to ensure optimal packaging processes and

Qualifications

• Experience in parts and inventory management.
• Proficient in inventory software and tools.
• Strong customer service skills.
• Basic Excel and Windows knowledge.

Responsibilities

• Perform preventive maintenance on machines, equipment and accessories.
• Install new equipment and train customer personnel.
• Monitor and maintain inventory levels and process parts transactions.
• Communicate status and issues to customer and teams.

Skills

Inventory management

Customer service

Mechanical skills

Troubleshooting

Communications

Education

Associate degree or vocational technical training

Bachelor’s degree in related area

Tools

Inventory software

Excel

Windows platforms

Job description

Packsize is seeking a Resident Service Engineer in the Phoenix, AZ area to install, maintain, and support Packsize equipment on-site at a key customer location. You will manage parts and inventory within the warehouse and build strong customer relationships by delivering proactive, high‑level service.

You will troubleshoot mechanical issues, perform preventive maintenance, train customer personnel, and collaborate with R&D, Software, and Quality teams to ensure optimal packaging processes and