Weekend Onsite Service Engineer

Packsize International; Bethlehem (Northampton County); On-site; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid Time Off

HSA/FSA

Job summary

Packsize International is seeking a Resident Service Engineer for Bethlehem, PA, working a 5:00 am–5:30 pm Friday–Sunday schedule on-site. You will install, configure, and maintain equipment at customer facilities, train users, and troubleshoot complex mechanical systems.

The role requires strong customer service, mechanical aptitude, and the ability to work independently. Travel and occasional overnight stays may be required; health and retirement benefits are provided.

Qualifications

• Customer service mindset for on-site support and training.
• Ability to use Windows platforms and basic productivity tools.
• Experience with hand tools and mechanical assemblies.
• Ability to work independently with minimal supervision.
• Associates degree or vocational training; Bachelor’s preferred.
• Willingness to travel to customer sites and lift up to 50 lbs.

Responsibilities

• Install, configure, and maintain Packsize equipment on-site.
• Troubleshoot issues using drawings and documentation.
• Train customers on product capabilities and maintenance.
• Schedule tasks at customer sites and coordinate with teams.
• Adhere to safety protocols and report incidents.
• Prepare technical reports and expense documentation.
• Collaborate with R&D, Software, and Quality teams.

Skills

Customer service

Windows platforms

Hand tools

Mechanical systems

Independent work

Excel/Docs

Communication

Education

Associates Degree / Vocational Training or equivalent

Bachelor’s Degree in a related area preferred

Tools

Excel

Word

Google Sheets

Job description

Packsize International is seeking a Resident Service Engineer for Bethlehem, PA, working a 5:00 am–5:30 pm Friday–Sunday schedule on-site. You will install, configure, and maintain equipment at customer facilities, train users, and troubleshoot complex mechanical systems.

The role requires strong customer service, mechanical aptitude, and the ability to work independently. Travel and occasional overnight stays may be required; health and retirement benefits are provided.