Field Service Technician – Packaging Machinery Onsite

YRH - PACKSIZE LLC; United States; Presencial; USD 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401(k) retirement plan

Paid Time Off

Health Savings Account

Flexible Spending Accounts

Life and disability insurance

Employee Assistance Program (EAP)

Descripción de la vacante

Packsize seeks a Resident Service Engineer to install, configure and maintain Packsize equipment onsite at customer facilities in Joliet, IL. The role runs Monday to Thursday 6am–4:30pm and includes travel for training and service visits.

You will perform start-up testing, provide customer training, troubleshoot with drawings, and collaborate with R&D, Software and Quality teams to ensure reliable operation and high customer satisfaction.

Formación

• Customer-focused technician with strong problem-solving skills.
• Experience with Windows platforms and common software tools.
• Proficient using basic hand tools and mechanical equipment.
• Ability to work independently with minimal supervision.
• Willingness to travel to customer sites as needed.

Responsabilidades

• Scheduling tasks at customer job sites.
• Troubleshooting issues using technical drawings and documentation.
• Collaborate with R&D, Software and Quality teams.
• Performing routine maintenance and emergency services.
• Analyze customer KPIs to identify machine issues and drive maintenance.
• Continuously learn about customer processes and packaging designs.
• Install Packsize solutions and train users.
• Prepare detailed technical reports and documents.

Conocimientos

Customer service

Windows platforms

Hand tools

Mechanical platforms

Independent work

Educación

Associates/Vocational or equivalent

Bachelor’s degree preferred

Herramientas

Microsoft Excel

Google Sheets

Descripción del empleo

Packsize seeks a Resident Service Engineer to install, configure and maintain Packsize equipment onsite at customer facilities in Joliet, IL. The role runs Monday to Thursday 6am–4:30pm and includes travel for training and service visits.

You will perform start-up testing, provide customer training, troubleshoot with drawings, and collaborate with R&D, Software and Quality teams to ensure reliable operation and high customer satisfaction.