On-Site Packaging Equipment Service Engineer

YRH - PACKSIZE; United States; On-site; USD 45,000 - 48,000; Full time

Job summary

Packsize, Bethlehem, PA, is seeking a Resident Service Engineer to install, configure and maintain Packsize equipment on customer sites. This on-site role requires a practical problem solver with the ability to analyze complex mechanical systems and answer customer questions about product features.

You will train customers on product capabilities, perform start-up testing, and work with R&D, Software and Quality teams to deliver exceptional service.

Qualifications

• Customer service focus and ability to communicate with customers.
• Familiarity with Windows platforms and basic software.
• Experience with hand tools and mechanical platforms.
• Ability to work independently with minimal supervision.
• MS Office or Google Suite experience is helpful.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Schedule tasks at customer sites.
• Troubleshoot issues using drawings and documentation.
• Work cross-functionally with R&D, Software and Quality Engineering teams.
• Perform routine maintenance and emergency services.
• Analyze KPI data to identify machine performance issues.
• Install Packsize solutions and train users.

Skills

Customer service focus

Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Office / Google Suite

Education

Associates Degree, Vocational Training or equivalent experience

Bachelor's Degree in a related area preferred

Tools

N/A

Job description

Packsize, Bethlehem, PA, is seeking a Resident Service Engineer to install, configure and maintain Packsize equipment on customer sites. This on-site role requires a practical problem solver with the ability to analyze complex mechanical systems and answer customer questions about product features.

You will train customers on product capabilities, perform start-up testing, and work with R&D, Software and Quality teams to deliver exceptional service.