On-Site Packaging Systems Engineer

YRH - PACKSIZE LLC; Pennsylvania; Hybrid; USD 45,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings Account

Job summary

Packsize is seeking a Resident Service Engineer to install, configure, and maintain Packsize equipment on customer sites in Bethlehem, PA. This 100% on-site role requires strong problem-solving, field service expertise, and the ability to train customers on product capabilities and maintenance.

You will troubleshoot, perform routine and emergency maintenance, and build strong customer relationships while collaborating with R&D, Software, and Quality Engineering teams.

Qualifications

• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Schedule tasks at customer sites.
• Troubleshoot issues using technical drawings and documentation.
• Work cross-functionally with R&D, Software and Quality Engineering teams.
• Perform routine maintenance and emergency services as they arise.
• Analyze customer KPI to identify machine issues and perform maintenance.
• Install Packsize solutions and train others to use and maintain it.
• Prepare and submit detailed technical reports and emails.

Skills

Customer service

Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Office / Google Suite

Associates degree or equivalent

Bachelor's degree preferred

Education

Associates Degree or Vocational Training or equivalent

Bachelor's Degree in related area preferred

Job description

Packsize is seeking a Resident Service Engineer to install, configure, and maintain Packsize equipment on customer sites in Bethlehem, PA. This 100% on-site role requires strong problem-solving, field service expertise, and the ability to train customers on product capabilities and maintenance.

You will troubleshoot, perform routine and emergency maintenance, and build strong customer relationships while collaborating with R&D, Software, and Quality Engineering teams.