Field Operations Lead – In-Person (Sacramento)

Via Transportation, Inc.; Sacramento (CA); Vor Ort; USD 65.000 - 75.000; Vollzeit

Benefits dieser Stelle

Free medical plans

401K matching

Zusammenfassung

Via Transportation, Inc. in Sacramento is seeking a Field Manager to lead daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. You will make real-time decisions on fleet, driver supply, compliance, and rider needs, while guiding drivers and turning feedback into actionable improvements.

The role is hands-on and field-focused, requiring 4–5 days onsite in Sacramento. You will use data to improve performance and act as the bridge between city partners,

Qualifikationen

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Based in Sacramento, ready to be onsite 4–5 days a week.

Aufgaben

• Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Kenntnisse

People management

Logistics

Customer service

Process-oriented work

Jobbeschreibung

Via Transportation, Inc. in Sacramento is seeking a Field Manager to lead daily onsite operations, ensuring safe, reliable, and accessible transportation for riders. You will make real-time decisions on fleet, driver supply, compliance, and rider needs, while guiding drivers and turning feedback into actionable improvements.

The role is hands-on and field-focused, requiring 4–5 days onsite in Sacramento. You will use data to improve performance and act as the bridge between city partners,