On-Site Facility Services & Guest Experience Coordinator

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Glen Allen (VA)

In loco

USD 42.000 - 56.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

BGIS in Glen Allen, VA is seeking a Facility Services Coordinator to join our team on-site. You will serve as the first point of contact, greet clients, manage calls and room bookings, support the site management team, and handle mail, deliveries, access cards, and meeting room needs.

Ideal candidates bring strong customer service experience, attention to detail, and proficiency in Word, Excel, and Outlook.

Competenze

Strong demonstrated experience working in a Customer Service Center environment.
Demonstrated understanding of customer service principles.
Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
Strong demonstrated professional telephone manner — listening, questioning, empathy, clear client outcome and professionalism.
Demonstrated attention for detail and grammar.

Mansioni

Meet and greet clients and visitors.
Act as the first point of contact for all incoming phone queries and manage requests and room bookings.
Assist internal site management team as the conduit for client requests and other needs.
Assist with visitor/contractor escorts and supervision as required.
Manage collection and distribution of internal and external mail and courier deliveries.
Support building access card provisioning for staff and contractors.
Assist with meeting room requirements and catering provisions as needed.
Conduct general administrative duties.
Handle invoicing receipting and reconciliation.
Perform data entry and records management.
Manage work orders and maintain distribution lists.