Facility Services Coordinator

BGIS; Baltimore (MD); On-site; USD 32,000 - 34,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join our Baltimore, MD team. This non-exempt role supports front-desk duties, visitor management, mail, and office services within a virtual service center model, handling room bookings and internal requests.

Ideal candidates bring strong customer service experience, excellent telephone etiquette, and proficiency with Word, Excel and Outlook. Attention to detail, clear communication, and the ability to adapt quickly to change are essential for

Qualifications

• Strong experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Proficient with standard office software and internet access.
• Able to respond quickly to change with a flexible approach.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries and manage room bookings.
• Assist with visitor/contractor escorts and supervise as required.
• Handle mail, courier deliveries and distribution lists; data entry and records management.
• Work Order management; invoicing receipting and reconciliation.

Skills

Customer service

Telephone etiquette

Attention to detail

Communication

Tools

Word

Excel

Outlook

Job description

BGIS is currently seeking a Facility Services Coordinator to join the team in Baltimore, MD.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Other duties include:

• Submit and monitor work orders with landlord
• Process Fedex packages
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers

Experience/Qualifications:

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Centerenvironment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

The compensation for this non-exempt position is $23.50-24.50/Hour

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.