Client-Focused Facilities Services Coordinator

BGIS; Baltimore (MD); On-site; USD 32,000 - 34,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join our Baltimore, MD team. This non-exempt role supports front-desk duties, visitor management, mail, and office services within a virtual service center model, handling room bookings and internal requests.

Ideal candidates bring strong customer service experience, excellent telephone etiquette, and proficiency with Word, Excel and Outlook. Attention to detail, clear communication, and the ability to adapt quickly to change are essential for

Qualifications

• Strong experience in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Proficient with standard office software and internet access.
• Able to respond quickly to change with a flexible approach.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries and manage room bookings.
• Assist with visitor/contractor escorts and supervise as required.
• Handle mail, courier deliveries and distribution lists; data entry and records management.
• Work Order management; invoicing receipting and reconciliation.

Skills

Customer service

Telephone etiquette

Attention to detail

Communication

Tools

Word

Excel

Outlook

Job description

BGIS is seeking a Facility Services Coordinator to join our Baltimore, MD team. This non-exempt role supports front-desk duties, visitor management, mail, and office services within a virtual service center model, handling room bookings and internal requests.

Ideal candidates bring strong customer service experience, excellent telephone etiquette, and proficiency with Word, Excel and Outlook. Attention to detail, clear communication, and the ability to adapt quickly to change are essential for