Medical Front Desk Coordinator | Friendly Guest Service

Patient First; Glen Allen (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan with employer 


Paid Annual Leave

Volunteer Time Off Pay

Job summary

Patient First in Glen Allen, VA is seeking a friendly receptionist to welcome guests and answer phone calls. The role involves routing calls, maintaining the reception area, handling mail and deliveries, and supporting HR with administrative tasks.

The position requires 18+ years, a high school diploma, and 1–2 years of customer service experience. Strong verbal and written communication, typing skills, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• 1–2 years of customer service experience preferred.
• Excellent verbal and written communication; good typing speed.

Responsibilities

• Greet guests and answer phone calls in a warm, friendly manner.
• Route calls and distribute messages to appropriate parties.
• Maintain cleanliness and appearance of the reception area.
• Assist Human Resources staff with administrative tasks as needed.
• Order and restock supplies for reception.
• Accept mail, packages, and deliveries and store items until received by appropriate parties.
• Maintain a petty cash box and report to Accounting as needed.
• Secure access to the visitors' entrance at opening and closing times.
• Operate, use, and maintain medical and office equipment as trained.
• Know key departments, personnel, and building layout to assist guests and staff.
• Manage multiple tasks efficiently in a fast-paced environment.
• Provide positive, warm, and friendly customer service in all interactions.
• Foster teamwork and a positive, professional atmosphere.

Skills

Customer service

Verbal communication

Written communication

Typing

Multi-tasking

Organization

Education

High school diploma or equivalent

Job description

Patient First in Glen Allen, VA is seeking a friendly receptionist to welcome guests and answer phone calls. The role involves routing calls, maintaining the reception area, handling mail and deliveries, and supporting HR with administrative tasks.

The position requires 18+ years, a high school diploma, and 1–2 years of customer service experience. Strong verbal and written communication, typing skills, and the ability to multitask in a fast-paced environment are essential.