Facility Services Coordinator - Glen Allen, VA

VetJobs; Glen Allen (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

BGIS in Glen Allen, VA is seeking a Facility Services Coordinator to join our team on-site. You will serve as the first point of contact, greet clients, manage calls and room bookings, support the site management team, and handle mail, deliveries, access cards, and meeting room needs.

Ideal candidates bring strong customer service experience, attention to detail, and proficiency in Word, Excel, and Outlook.

Qualifications

• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization.
• Strong demonstrated professional telephone manner — listening, questioning, empathy, clear client outcome and professionalism.
• Demonstrated attention for detail and grammar.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries and manage requests and room bookings.
• Assist internal site management team as the conduit for client requests and other needs.
• Assist with visitor/contractor escorts and supervision as required.
• Manage collection and distribution of internal and external mail and courier deliveries.
• Support building access card provisioning for staff and contractors.
• Assist with meeting room requirements and catering provisions as needed.
• Conduct general administrative duties.
• Handle invoicing receipting and reconciliation.
• Perform data entry and records management.
• Manage work orders and maintain distribution lists.

Skills

Customer service

Telephone manner

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Job Description

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, we expect you to apply. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.

Job Overview

BGIS is currently seeking a Facility Services Coordinator to join the team in Glen Allen, VA.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Responsibilities

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required
• Manage the collection and distribution of internal and external mail & courier deliveries
• Manage the delivery of consumables throughout the refresh areas
• Support in the provision of building access cards to staff and contractors
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions)
• Administration duties as required
• Invoicing receipting and reconciliation
• Data entry & records management
• Work Order management
• Maintain distribution lists

Minimum Education Required

• High School/GED

Experience/Qualifications

• HSE policies and procedures are met and maintained by all stakeholders
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities

Job Details

• City: Glen Allen
• State: Virginia
• Job Category: Coordinator
• Job Code: Operations_ Specialist
• Affiliate Sponsor: BGIS