Facility Services Coordinator

BGIS; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join our Dallas team. You will greet clients, manage inquiries, coordinate room bookings, and support site management with stakeholder communications and administrative tasks.

Key duties include handling mail, deliveries, building access provisioning, meeting room support, invoicing, and data entry. The role emphasizes a professional telephone manner and attention to detail within a dynamic facilities environment.

Qualifications

• Customer service experience in a center environment.
• Strong understanding of customer service principles.
• Experience working with internal and external stakeholders at varying levels of an organization.
• Excellent professional telephone manner with listening and empathy.
• Attention to grammar and detail in communications.
• Proficient with Word, Excel, Outlook and Internet access.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for all incoming queries and room bookings.
• Assist site management by coordinating client requests and other duties.
• Escort visitors/contractors as required and supervise as needed.
• Manage mail & courier deliveries and distribution lists.
• Coordinate delivery of consumables to refresh areas and assist with building access card provisioning.
• Support meeting room needs including configurations and catering provisions.
• Handle administration duties, invoicing and data entry; manage work orders.
• Maintain distribution lists and perform data management tasks.

Skills

Customer Service

Phone Support

Room bookings

Data entry

MS Office

Attention to detail

Tools

Word

Excel

Outlook

Job description

BGIS is currently seeking a Facility Services Coordinator to join the team in Dallas, TX.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Other duties include:

• Submit and monitor work orders with landlord
• Process Fedex packages
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers

Experience/Qualifications:

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Centerenvironment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Visit us online athttps://www.bgis.com/us/careers/ for more information.

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.

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