On-Site Facilities & Vendor Operations Manager (Chicago)

Jones Lang LaSalle Incorporated; Chicago (IL); On-site; USD 97,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Job summary

Jones Lang LaSalle Incorporated is seeking a Site Operations Manager to lead on-site facilities management for a major client in Chicago, IL. The role focuses on optimizing hard and soft services vendors, maintaining site integrity, and driving operational excellence in a fast-paced environment.

You will oversee vendor relationships, enforce SLAs/KPIs, and collaborate with procurement to onboard new providers, while ensuring compliance with site regulations and client expectations.

Qualifications

• High school diploma or GED equivalent.
• Minimum 5 years of experience in third-party facilities management or outsourced site operations.
• Proven track record in managing multiple vendor relationships in a site context.
• Strong knowledge of contract management and vendor performance metrics.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in vendor management and facility management software.
• Experience in site-based operational planning and execution.

Responsibilities

• Managing and coordinating activities of hard and soft services vendors across client sites.
• Conducting regular performance reviews and quality audits of vendor services.
• Negotiating and overseeing vendor contracts, including SLAs and KPIs.
• Ensuring seamless integration of vendor services with overall site operations.
• Implementing vendor management best practices and continuous improvement initiatives.
• Resolving vendor-related issues and escalations to maintain smooth site operations.
• Analyzing vendor performance data and preparing reports for client and internal stakeholders.
• Collaborating with procurement teams to identify and onboard new vendors as needed.
• Ensuring vendor compliance with site-specific regulations, policies, and procedures.

Skills

Vendor management

Contract management

Communication skills

Problem-solving

Facilities management software

Education

Bachelor's degree in Facility Management, Business Administration, or related field

High school diploma or GED

Job description

Jones Lang LaSalle Incorporated is seeking a Site Operations Manager to lead on-site facilities management for a major client in Chicago, IL. The role focuses on optimizing hard and soft services vendors, maintaining site integrity, and driving operational excellence in a fast-paced environment.

You will oversee vendor relationships, enforce SLAs/KPIs, and collaborate with procurement to onboard new providers, while ensuring compliance with site regulations and client expectations.