Site Operations Manager

*US AMR-Jones Lang LaSalle Americas, Inc.; Chicago (IL); On-site; USD 97,000 - 115,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Site Operations Manager (M1) in Chicago to lead facilities management for a global client account. On-site, 8:00 AM to 5:00 PM with 25% travel to other client sites in Indiana; reporting to the Senior Site Operations Manager.

Responsibilities include coordinating hard and soft services vendors, negotiating contracts, ensuring SLAs and KPIs are met, and driving continuous improvement in site operations.

Qualifications

• Minimum 5 years of experience in third-party facilities management or outsourced site operations and vendor management.
• Proven track record in managing multiple vendor relationships in a site context.
• Strong knowledge of contract management and vendor performance metrics.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Managing and coordinating activities of hard and soft services vendors across client sites
• Conducting regular performance reviews and quality audits of vendor services
• Negotiating and overseeing vendor contracts, including SLAs and KPIs
• Ensuring seamless integration of vendor services with overall site operations
• Implementing vendor management best practices and continuous improvement initiatives
• Resolving vendor-related issues and escalations to maintain smooth site operations
• Analyzing vendor performance data and preparing reports for client and internal stakeholders
• Collaborating with procurement teams to identify and onboard new vendors as needed
• Ensuring vendor compliance with site-specific regulations, policies, and procedures

Skills

Vendor management

Contract management

Vendor performance metrics

Communication skills

Problem-solving

Education

Bachelor's degree in Facility Management, Business Administration, or related field

Tools

Facility management software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL - Site Operations Manager (M1) Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is the world's leading cloud-based Customer Relationship Management (CRM) and artificial intelligence software company.

Location: Chicago, IL 60654 (downtown River North/West Loop area).

Work Schedule: On-site, Monday-Friday, 8:00 AM to 5:00 PM.

Travel Requirements: 25% travel to other client sites in IN.

Reporting to: Senior Site Operations Manager.

Estimated base salary range: $97,000 - $115,000.

Expected compensation for this position: 97,000.00 – 115,000.00 USD per year.

Location: On-site –Chicago, IL.

What this job involves:

Your day-to-day tasks will include:

• Managing and coordinating activities of hard and soft services vendors across client sites
• Conducting regular performance reviews and quality audits of vendor services
• Negotiating and overseeing vendor contracts, including SLAs and KPIs
• Ensuring seamless integration of vendor services with overall site operations
• Implementing vendor management best practices and continuous improvement initiatives
• Resolving vendor-related issues and escalations to maintain smooth site operations
• Analyzing vendor performance data and preparing reports for client and internal stakeholders
• Collaborating with procurement teams to identify and onboard new vendors as needed
• Ensuring vendor compliance with site-specific regulations, policies, and procedures

Required Qualifications:

• High school diploma or GED equivalent
• Minimum 5 years of experience in third-party facilities management or outsourced site operations and vendor management
• Proven track record in managing multiple vendor relationships in a site context
• Strong knowledge of contract management and vendor performance metrics
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in vendor management and facility management software
• Experience in site-based operational planning and execution

Preferred Qualifications:

• Bachelor's degree in Facility Management, Business Administration, or related field
• Professional certifications such as FMP, CFM, or CPSM
• Experience managing both hard and soft services vendors in diverse facility environments
• Knowledge of industry-standard service level agreements and key performance indicators
• Familiarity with relevant industry regulations and site compliance requirements
• Experience with cost optimization and budget management in a site operations context
• Proficiency in project management methodologies
• Understanding of lean management principles and process improvement techniques applied to site operations

Benefits

Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity & Legal Compliance

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

For further information, visit jll.com.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.