On-Site Facilities Operations Customer Support Coordinator

JLL; Atlanta (GA); On-site; USD 57,859,200 - 66,124,800; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a facilities operations administrator to monitor multiple technology systems, respond to calls and emails, and dispatch work orders to the operations team in a timely manner. This role emphasizes excellent customer service and alignment with JLL's mission and goals.

The ideal candidate can navigate a dynamic environment, elevate emergency issues, and work both independently and as part of a team.

Qualifications

• Associates degree in facilities management, building, business or other related field.
• Years of relevant experience preferred.
• 2+ years' experience with Facility or Property Administration preferred.
• Superior customer service skills and orientation.
• Ability to maintain professionalism at all times under stressful situations.
• Ability to plan and manage work under time constraints.
• Ability to multitask and work without direct supervision.
• Proficient in MS Office, and possess strong written, verbal and people skills.
• Strong organizational skills and collaborative style.

Responsibilities

• Research required information using available resources
• Identify and elevate priority issues
• Identify areas of opportunity and utilize skill/knowledge to suggest improvements
• Route calls to appropriate resources
• Complete all assigned callbacks
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders which result in highly satisfied customers
• Adhere to the business unit specified client-driven standards.
• Complete data entry using multiple work request applications
• Maintain individual productivity statistics/performance metrics
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability
• Detail-oriented

Skills

Customer service

Written communication

Verbal communication

Multitask

Team collaboration

Professionalism

Education

Associates degree in facilities management, building, business or related field

Tools

MS Office

Job description

JLL is seeking a facilities operations administrator to monitor multiple technology systems, respond to calls and emails, and dispatch work orders to the operations team in a timely manner. This role emphasizes excellent customer service and alignment with JLL's mission and goals.

The ideal candidate can navigate a dynamic environment, elevate emergency issues, and work both independently and as part of a team.