Facility Operations & Client Experience Coordinator

JLL; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JLL is seeking an experienced Facilities Administration professional in Dallas to ensure seamless operations and strong client relationships. The role blends hands-on facility tasks with strategic coordination to maintain top-tier workplace environments and performance.

You will support project teams, coordinate vendor relations, and manage events while creating reports in Excel to monitor operations effectiveness and compliance.

Qualifications

• 3+ years of experience in Facilities or Property Administration.
• Technical knowledge of facility repairs, HVAC systems, and Fire Life Safety systems.
• High School diploma or GED.
• Superior customer service skills with client-focused orientation.
• Proficiency in Excel spreadsheets with ability to customize administrative reports.
• U.S. Citizenship, clean driving record, and valid driver's license.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Continuously monitor facility operations and coordinate with property managers on routine management tasks.
• Plan, coordinate, and oversee maintenance activities while managing vendor relationships and logistics.
• Provide facility-specific support to project management teams and handle small facility management assignments.
• Coordinate special events, meeting reservations, and conference room scheduling for clients and JLL teams.
• Serve as the primary interface with clients, visitors, and guests while ensuring exceptional customer follow-up.
• Manage procurement of property supplies and services while escorting vendors through facilities.
• Create and customize administrative reports using Excel to track facility performance and operations.

Skills

Customer service

Excel

Time management

Communication

Education

High School diploma or GED

Tools

MS Office Suite

Job description

JLL is seeking an experienced Facilities Administration professional in Dallas to ensure seamless operations and strong client relationships. The role blends hands-on facility tasks with strategic coordination to maintain top-tier workplace environments and performance.

You will support project teams, coordinate vendor relations, and manage events while creating reports in Excel to monitor operations effectiveness and compliance.