24/7 Facilities Operations Coordinator

JLL; Sunnyvale (CA); On-site; USD 61,000 - 83,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay early access

Job summary

JLL in Sunnyvale, CA is seeking a Facilities Coordinator to support the Facilities Manager in delivering maintenance, operations, and client services across properties. This role involves 24/7 emergency call support, budget assistance, and KPI/ SLA monitoring to ensure high standards of service.

You will work with vendors and in-house staff to manage work orders, procurement, and reporting, contributing to effective facility management and client satisfaction within a dynamic, team-oriented

Qualifications

• Minimum of two years of industry experience in a corporate environment, third-party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities.
• Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support.
• Computer proficiency with ability to utilize various software platforms and systems for facility management operations.
• Availability for 24/7 emergency call support and site attendance as required for critical facility operations.
• Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively.

Responsibilities

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs.
• Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols.
• Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions.
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations.
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects.
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager.
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels.

Skills

Customer service

Communication

Multi-tasking

Facilities operations

Problem-solving

Tools

CMMS

Job description

JLL in Sunnyvale, CA is seeking a Facilities Coordinator to support the Facilities Manager in delivering maintenance, operations, and client services across properties. This role involves 24/7 emergency call support, budget assistance, and KPI/ SLA monitoring to ensure high standards of service.

You will work with vendors and in-house staff to manage work orders, procurement, and reporting, contributing to effective facility management and client satisfaction within a dynamic, team-oriented