On-Site Facilities & Client Services Coordinator

VetJobs; Germantown (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join the Germantown, MD team on-site. The role focuses on front-line client service, site coordination, and service center support, including mail, access control, and meeting room management.

The ideal candidate will have strong communication skills, a good grasp of office software, and the ability to manage multiple tasks with accuracy. The position requires high school education or GED and is typically performed on-site with some

Qualifications

• Experience in a Customer Service Center environment.
• Understanding of customer service principles.
• Experience working with internal and external stakeholders at varying levels.
• Professional telephone manner with empathy and clear client outcomes.
• Attention to detail and grammar.
• Proficient in Word, Excel and Outlook; good keyboard skills.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for incoming queries and room bookings in the virtual service center model.
• Assist site management and coordinate client requests.
• Escort visitors/contractors and supervise as required.
• Manage mail and courier deliveries; support in provisioning access cards.
• Support meeting room configurations and catering provisions.
• Handle invoicing receipting and reconciliation; maintain records.
• Data entry and work order management; maintain distribution lists.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Communication skills

Education

High School/GED

Tools

MS Word

Excel

Outlook

Internet

Job description

BGIS is seeking a Facility Services Coordinator to join the Germantown, MD team on-site. The role focuses on front-line client service, site coordination, and service center support, including mail, access control, and meeting room management.

The ideal candidate will have strong communication skills, a good grasp of office software, and the ability to manage multiple tasks with accuracy. The position requires high school education or GED and is typically performed on-site with some