Facilities & Guest Services Coordinator

BGIS; Germantown (MD); On-site; USD 32,000 - 34,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator in Germantown, MD to greet clients, handle calls, coordinate room bookings and deliveries, and support staff with admin tasks. The role operates in a busy service center and requires strong customer service and office software skills.

Responsibilities include invoicing and data entry, maintaining records, and assisting with meetings, catering, and access control.

Qualifications

• Strong customer service center experience and professional telephone manner.
• Attention to detail and grammar in communication.
• Proficiency with Word, Excel and Outlook in a fast-paced environment.
• Ability to adapt quickly to changes and solve problems.

Responsibilities

• Greet clients and visitors and act as first point of contact.
• Handle phone queries, manage requests and room bookings in the virtual service center.
• Support site management, assist with mail/courier deliveries and supplies.
• Assist with meeting room configurations and catering provisions.
• Process invoicing, data entry and work orders; maintain records.

Skills

Customer Service

Telephone Manner

Attention to Detail

MS Word

MS Excel

MS Outlook

Adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BGIS is seeking a Facility Services Coordinator in Germantown, MD to greet clients, handle calls, coordinate room bookings and deliveries, and support staff with admin tasks. The role operates in a busy service center and requires strong customer service and office software skills.

Responsibilities include invoicing and data entry, maintaining records, and assisting with meetings, catering, and access control.