Facility Services Coordinator - Germantown, MD

VetJobs; Germantown (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join the Germantown, MD team on-site. The role focuses on front-line client service, site coordination, and service center support, including mail, access control, and meeting room management.

The ideal candidate will have strong communication skills, a good grasp of office software, and the ability to manage multiple tasks with accuracy. The position requires high school education or GED and is typically performed on-site with some

Qualifications

• Experience in a Customer Service Center environment.
• Understanding of customer service principles.
• Experience working with internal and external stakeholders at varying levels.
• Professional telephone manner with empathy and clear client outcomes.
• Attention to detail and grammar.
• Proficient in Word, Excel and Outlook; good keyboard skills.

Responsibilities

• Meet and greet clients and visitors.
• Act as first point of contact for incoming queries and room bookings in the virtual service center model.
• Assist site management and coordinate client requests.
• Escort visitors/contractors and supervise as required.
• Manage mail and courier deliveries; support in provisioning access cards.
• Support meeting room configurations and catering provisions.
• Handle invoicing receipting and reconciliation; maintain records.
• Data entry and work order management; maintain distribution lists.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Communication skills

Education

High School/GED

Tools

MS Word

Excel

Outlook

Internet

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

BGIS is currently seeking a Facility Services Coordinator to join the team in Germantown, MD.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Facility Technical knowledge

• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
• Assist the internal site management team acting as the conduit for client requests as well as other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required.
• Manage the collection and distribution of internal and external mail & courier deliveries.
• Manage the delivery of consumables throughout the refresh areas.
• Support in the provision of building access cards to staff and contractors.
• Supporting in meeting room requirements (ex. room reconfigurations & catering provisions).
• Administration duties as required.
• Invoicing receipting and reconciliation.
• Data entry & records management.
• Work Order management.
• Maintain distribution lists.

Other Duties Include

• Submit and monitor work orders with landlord
• Process Fedex packages
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED's and Fire Extinguishers

Minimum Education Required

• High School/GED

Experience/Qualifications

• HSE policies and procedures are met and maintained by all stakeholders.
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.