Client-Facing Facility Services Coordinator

BGIS; Pittsburgh (Allegheny County); On-site; USD 42,000 - 62,000; Full time

Job summary

BGIS is seeking a Facility Services Coordinator to join the team in Pittsburgh, PA. The role involves front-desk duties, client liaison, mail handling, room bookings, and support for site management with a strong emphasis on customer service.

The candidate will manage communications, coordinate with internal and external stakeholders, and assist with facilities-related tasks, including invoicing and record-keeping. BGIS emphasizes equal opportunity and a collaborative workplace culture.

Qualifications

• Strong demonstrated experience working in a Customer Service Center environment.
• Demonstrated understanding of customer service principles.
• Experience working with internal and external stakeholders at varying levels.
• Strong professional telephone manner and communication skills.
• Attention to detail and grammar.
• Proficient in Word, Excel, Outlook and Internet.
• Able to respond quickly to change and adopt a flexible approach.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings.
• Assist the internal site management team as conduit for client requests.
• Assist with visitor/contractor escorts and supervising as required.
• Manage mail and courier deliveries.
• Support meeting room requirements (reconfigurations, catering).
• Administrative duties as required.
• Invoicing receipting and reconciliation.
• Data entry and records management.
• Work order management.
• Maintain distribution lists.
• Submit and monitor work orders with landlord.
• Process FedEx packages.
• Provide 1st tier support for printer/plotter issues.
• Perform PM checks of First Aid Kits, AEDs and Fire Extinguishers.

Skills

Customer service

Telephone manner

Data entry

Word processing

Excel

Outlook

Tools

Word

Excel

Outlook

Job description

BGIS is seeking a Facility Services Coordinator to join the team in Pittsburgh, PA. The role involves front-desk duties, client liaison, mail handling, room bookings, and support for site management with a strong emphasis on customer service.

The candidate will manage communications, coordinate with internal and external stakeholders, and assist with facilities-related tasks, including invoicing and record-keeping. BGIS emphasizes equal opportunity and a collaborative workplace culture.