Facility Services Coordinator - Baltimore, MD

VetJobs; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

VetJobs is seeking a detail-oriented Facilities Services Coordinator for an on-site role in Baltimore, MD. The position emphasizes strong customer-service skills, efficient handling of inquiries, and coordination of building services.

You will act as the primary contact for visitors, manage room bookings, assist the site management team, and support mail, deliveries, and access control. This role requires professionalism and the ability to adapt quickly to changing needs.

Qualifications

• Strong customer service background and experience in a call-center or service-center environment.
• Demonstrated understanding of customer service principles and stakeholder communication.
• Professional telephone manner with clear client outcomes and empathy.
• Experience working with internal and external stakeholders at varying levels of an organization.
• Proficiency with Word, Excel, Outlook and general computer skills.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for phone inquiries and room bookings.
• Assist site management by coordinating client requests and postings in the internal system.
• Support visitor/contractor escorts and supervise as required.
• Handle mail and courier distributions and inventory of consumables.
• Support room configurations and catering provisions for meetings.
• Perform administrative duties, invoicing, and data entry.
• Manage work orders and maintain distribution lists.

Skills

Customer service

Telephone etiquette

Attention to detail

Data entry

Problem solving

Education

High School / GED

Tools

Word

Excel

Outlook

Internet access

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

BGIS is a leading provider of integrated real estate management services and offers a Facility Services Coordinator role in Baltimore, MD. This position is open for Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. The role is on-site at the specified location.

Key Responsibilities

• Facility Technical knowledge
• Meet and greet clients and visitors
• Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model, including lodging work requests using the internal system
• Assist the internal site management team acting as the conduit for client requests and other requests as required
• Assist with visitor/contractor escorts and instructing and supervising as required
• Manage the collection and distribution of internal and external mail & courier deliveries
• Manage the delivery of consumables throughout the refresh areas
• Support in the provision of building access cards to staff and contractors
• Supporting in meeting room requirements (e.g., room reconfigurations & catering provisions)
• Administration duties as required
• Invoicing receipting and reconciliation
• Data entry & records management
• Work Order management
• Maintain distribution lists

Other Duties Include

• Submit and monitor work orders with landlord
• Process Fedex packages
• Preform 1 tier support for printer and plotter issues
• Perform scheduled PM checks of First Aid Kits, AED’s and Fire Extinguishers

Experience & Qualifications

• HSE policies and procedures are met and maintained by all stakeholders
• Strong demonstrated experience working in a Customer Service Center environment
• Demonstrated understanding of customer service principles
• Demonstrated experience working with internal and external stakeholders at varying levels of an organization
• Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism
• Demonstrated attention for detail and grammar
• Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities

Minimum Education Required

High School/GED

Location

Baltimore, Maryland

Job Category

Coordinator