On-site Event Operations Leader

Encore; Washington (District of Columbia); On-site; USD 53,000 - 69,000; Full time

Job summary

Encore, a Washington DC-based hotel/convention center operator, seeks an Operations Manager to lead floor operations with a focus on customer service, staff leadership, performance management and development. The role emphasizes workforce and inventory cost control at locations generating substantial revenue.

Responsibilities include supervising technicians, managing schedules, reviewing client quotes, and ensuring equipment readiness.

Qualifications

• High School Diploma is required.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures billing is reviewed and approved by clients and informs leadership of challenges.
• Maintains inventory control procedures and safety/quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
• Reviews quotes and recommends cost efficiencies; supervises operational staff to maximize revenue via onsite upselling.
• Meets with guests onsite to ensure needs are met and equipment works properly.

Skills

Customer service

Staff leadership

Performance management

Upselling

Inventory control

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Encore, a Washington DC-based hotel/convention center operator, seeks an Operations Manager to lead floor operations with a focus on customer service, staff leadership, performance management and development. The role emphasizes workforce and inventory cost control at locations generating substantial revenue.

Responsibilities include supervising technicians, managing schedules, reviewing client quotes, and ensuring equipment readiness.