On-Site Event Operations Lead

Hargrove, Inc.; Chicago (IL); On-site; USD 49,000 - 63,000; Full time

Job summary

Hargrove, Inc. is seeking an On-site Operations Manager to lead floor technicians, oversee daily workflow, and ensure timely delivery of AV services at a Chicago location.

You will supervise scheduling, manage inventory and ensure client satisfaction while upholding Encore standards in a hotel/conference setting. The role requires 4+ years in AV and hospitality, 2+ years supervisory experience, and strong Microsoft Office and hardware/software skills.

Qualifications

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and to spec.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures billing is reviewed and approved by clients and advises leadership of challenges.
• Maintains inventory control procedures and safety/quality assurance of equipment.
• Attends meetings and delegates tasks as appropriate.
• Reviews quotes for cost efficiencies and mentors staff to maximize onsite revenue.

Skills

AV operations

Customer service

Staff supervision

Workflow leadership

Technical equipment knowledge

Microsoft Office

Computer hardware

Education

High School Diploma

Bachelor's degree (preferred)

Job description

Hargrove, Inc. is seeking an On-site Operations Manager to lead floor technicians, oversee daily workflow, and ensure timely delivery of AV services at a Chicago location.

You will supervise scheduling, manage inventory and ensure client satisfaction while upholding Encore standards in a hotel/conference setting. The role requires 4+ years in AV and hospitality, 2+ years supervisory experience, and strong Microsoft Office and hardware/software skills.