On-Site Event AV Technician

Encore; Washington (District of Columbia); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore in the United States (hotel/convention environment) seeks a Technician to set up and operate basic audiovisual systems, ensuring guest satisfaction and smooth events. You will report to an Operations Manager or Director of Event Technology and collaborate with staff and vendors.

Responsibilities include on-site guest meetings, equipment checks, troubleshooting, completing Navigator entries, and assisting with invoices.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must obtain training and certifications within 60 days of start date.
• Internal applicants must meet Encore’s training requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required; DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Ensure flawless event setup, operation, and breakdown of basic AV equipment.
• Exceed internal and external customer expectations.
• Meet with guests on site to ensure needs are met and equipment works properly.
• Monitor events and check in on customers throughout the day.
• Foster hotel/client relationship.
• Follow company processes and complete paperwork accurately.
• Use equipment sheets to schedule equipment; interact with staff and vendors.
• Increase revenue with floor up-selling techniques; assist with invoicing.
• Complete order entries in Navigator.

Skills

Customer service

Hospitality

Audio-visual

Driver's license

Troubleshooting

Education

High School Diploma

Associate degree preferred

Tools

Navigator

Job description

Encore in the United States (hotel/convention environment) seeks a Technician to set up and operate basic audiovisual systems, ensuring guest satisfaction and smooth events. You will report to an Operations Manager or Director of Event Technology and collaborate with staff and vendors.

Responsibilities include on-site guest meetings, equipment checks, troubleshooting, completing Navigator entries, and assisting with invoices.