On‑Site Event AV Technician

Encore; Kansas City (MO); On-site; USD 20,000 - 25,000; Full time

Job summary

Encore, a leading hospitality AV provider, seeks a Technician to set up and operate basic/small-scale audiovisual systems in hotel environments. You will ensure complete customer satisfaction, work under the supervision of an Operations Manager or Director of Event Technology, and support the seamless delivery of events.

Responsibilities include on-site client interaction, timely setup and breakdown, basic troubleshooting, accurate paperwork in Navigator, and upholding safety and service

Qualifications

• Prior experience in customer service or hospitality preferred.
• Experience with basic audiovisual systems and related software.
• Must meet training and certification requirements within 60 days.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as required.
• Deliver excellent customer service and maintain client relationships on site.
• Troubleshoot technical issues and coordinate with staff/vendors as needed.
• Complete accurate order entries and keep documentation up to date.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma

Associate's degree

Tools

Audio-visual equipment

Navigator

Job description

Encore, a leading hospitality AV provider, seeks a Technician to set up and operate basic/small-scale audiovisual systems in hotel environments. You will ensure complete customer satisfaction, work under the supervision of an Operations Manager or Director of Event Technology, and support the seamless delivery of events.

Responsibilities include on-site client interaction, timely setup and breakdown, basic troubleshooting, accurate paperwork in Navigator, and upholding safety and service