EUC/Desktop Engineer - Windows & Mac IT Support Pro

Tata Consultancy Services Limited; Omaha (NE); Presencial; USD 60.000 - 65.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services Limited is seeking a Desktop Engineer in Omaha, Nebraska. You will diagnose and troubleshoot a wide range of hardware and software issues, delivering hands-on support for PCs, laptops, and peripherals in a mixed Windows and Mac environment.

Responsibilities include network troubleshooting (VPN and wireless), asset tracking in ServiceNow, timely resolutions, and clear communication with customers.

Formación

• Proven ability to troubleshoot hardware and software issues.
• Strong problem-solving and communication skills.
• Experience supporting Windows and Mac environments.

Responsabilidades

• Diagnose and troubleshoot technical issues including account setup, network config, software and hardware.
• Deliver hands-on support for PCs, laptops, and peripherals in mixed Windows/Mac environment.
• Perform network troubleshooting, VPN connections and wireless configurations, integrated with Zscaler.

Conocimientos

Windows

Mac

Technical support

Customer service

Communication

Herramientas

ServiceNow

Descripción del empleo

Tata Consultancy Services Limited is seeking a Desktop Engineer in Omaha, Nebraska. You will diagnose and troubleshoot a wide range of hardware and software issues, delivering hands-on support for PCs, laptops, and peripherals in a mixed Windows and Mac environment.

Responsibilities include network troubleshooting (VPN and wireless), asset tracking in ServiceNow, timely resolutions, and clear communication with customers.