On-site Enterprise Implementation Lead, Americas

Ahrefs Pte Ltd.; Cambridge, Palo Alto (MA, CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Ahrefs is seeking an Enterprise Implementation Specialist for the Americas. You will own enterprise go-lives, migrate keyword data, and deliver onboarding training while collaborating with Account Managers.

This on-site role covers customers across the Americas from Palo Alto or Cambridge, MA, with a strong focus on successful deployments. You will manage migrations end-to-end, triage escalations, and turn learnings into reusable assets to speed future implementations.

Qualifications

• 3–5 years in customer support, implementation, onboarding, technical account management, or comparable hands-on post-sale role at a SaaS company.
• Direct experience taking enterprise customers live with a go-live ownership.
• Comfort with data migration: mapping, transforming, validating at scale.
• Ability to run training sessions so attendees leave able to do the task.
• Strong written and verbal communication.
• Independent problem solving and quick learning.
• AI should be part of daily workflow.

Responsibilities

• Run hands-on account setup for new enterprise customers, configuring projects, workspaces, permissions and integrations.
• Own keyword migrations end to end: audit, map, move, validate, ensure no data loss.
• Deliver onboarding training to customer teams across roles.
• Be the technical escalation point for accounts: triage, diagnose, resolve, escalate when needed.
• Create reusable assets: migration playbooks, training materials, documentation.
• Provide feedback to Product from customer friction.

Skills

Go-live experience

Data migration

Technical communication

Training delivery

APIs & integrations

Problem triage

Independent troubleshooting

AI in workflow

Tools

CSV processing

Spreadsheets

Ahrefs or SEO platform

API exposure

Job description

Ahrefs is seeking an Enterprise Implementation Specialist for the Americas. You will own enterprise go-lives, migrate keyword data, and deliver onboarding training while collaborating with Account Managers.

This on-site role covers customers across the Americas from Palo Alto or Cambridge, MA, with a strong focus on successful deployments. You will manage migrations end-to-end, triage escalations, and turn learnings into reusable assets to speed future implementations.