New York, NY / Austin, TX / San Francisco, CA On-site / Hybrid (4 5 days in-office)
Full Time
Primary Technical Responsibilities
- Enterprise Implementation Ownership: Own the full technical delivery lifecycle for enterprise housing accounts from sales handoff through scoping, configuration, testing, and go-live.
- Workflow Scoping & System Mapping: Partner with customer engineering teams to scope implementation requirements and map complex operational workflows into platform settings.
- On-Site Customer Management (~25% Travel): Travel on-site to enterprise customer locations to build senior relationships and manage critical launch milestones in person.
- Data Layer & API Integrations: Work deeply within data and API layers managing custom integrations, analyzing data trends, and ensuring clean data migrations.
- Voice of Customer into Product: Synthesize implementation learnings into actionable feedback for core Engineering and Product teams.
Candidate Qualifications & Requirements
- 3 7 Years Post-Sales Experience: Proven background in Solutions Engineering, Implementation Engineering, or TAM owning complex enterprise SaaS deployments.
- API & Data Proficiency: Hands-on expertise working across REST APIs, system integrations, SQL data validation, and complex data migration pipelines.
- Bonus Backgrounds & Culture Fit: Prior experience at high-growth startups, CRM platform implementations, or consulting-to-PM backgrounds in an engineering-first culture.