Enterprise Implementation Specialist (Americas)

Ahrefs Pte Ltd.; Palo Alto (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Work from home allowance

First-class workplace

Job summary

Ahrefs is seeking an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs. You’ll take a brand-new Ahrefs Enterprise account from contract to live: setting up the account, migrating keyword sets, and running the onboarding training.

You’ll be the technical escalation point for your accounts, triaging requests and driving resolution while collaborating with Account Managers.

Qualifications

• Experience leading enterprise onboarding at scale.
• Strong data migration and validation skills.
• Ability to train customers and document processes.

Responsibilities

• Own hands-on enterprise account setup, migrations, and onboarding.
• Serve as the technical escalation point for enterprise customers.
• Create reusable assets like playbooks and training materials.

Skills

Enterprise onboarding

Data migration

Technical troubleshooting

Customer training

Cross-functional collab

Tools

APIs

Integrations

CSV/Spreadsheets

Job description

• We’re looking for an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs
• That’s the whole job, and it’s a big one. You’ll take a brand-new Ahrefs Enterprise account from contract to fully live: setting up the account, migrating their keyword sets across from whatever they were using before, and running the onboarding training
• When something breaks or someone gets stuck, you’re who they reach. When renewal comes around, the reason they say yes is largely the work you did in the first ninety days
• You’ll work directly alongside our Account Managers
• They own the account strategy and the commercial relationship: where the customer is heading and what they need
• You own making it real. It’s a genuine partnership, and it only works if both halves are strong
• Run hands‑on account setup for new enterprise customers, configuring projects, workspaces, permissions and integrations to match how each customer actually works
• Own keyword migrations end to end: audit what they have, map it across, move it, validate it, and make sure nothing quietly went missing
• Deliver onboarding training to customer teams, from the SEO practitioners to marketing managers
• Be the technical escalation point for your accounts: triage support requests, dig into the actual problem, resolve what you can, and drive what you can’t to the right people internally
• Turn what you learn into reusable assets (migration playbooks, training materials, documentation) so the tenth implementation is faster than the first
• Feed real customer friction back to Produc
• What success looks like:
• In 6 months: you’ll be running enterprise implementations independently, start to finish. Account Managers will be routing technical questions to you by default rather than escalating them upward
• In 1 year: you’ll be the person who knows more about how enterprise customers deploy Ahrefs at scale than anyone else in the company. You’ll have a clear process and a view of where implementation should be automated rather than repeated
• Ahrefs does not engage with agencies or third‑party recruitment providers for the roles we hire for. If we need help, we’ll let you know

Benefits

• Informal and thriving work atmosphere
• Above‑average perks and fringe benefits
• First‑class workplace (hardware, software, etc) in the modern office
• Work from home allowance

• A “first do it, then do it right, then do it better” mentality.
• The tenth implementation should be faster or smoother than the first3‑5 years in customer support, implementation, onboarding, technical account management, or a comparable hands‑on post‑sale role at a SaaS company
• Direct experience taking enterprise customers live.
• You’ve owned a go‑live, not just supported one
• The ability to run a training session and have the attendees leave able to do the thing
• Genuine comfort with data migration work: mapping, transforming, validating, and explaining to a customer why their 40,000 keywords came across as 39,847
• The ability to figure things out independently
• AI must be a part of your daily workflow
• Real technical range: APIs, integrations, CSVs, spreadsheets at scale, and the instinct to reproduce a bug before escalating it
• Strong written and verbal communication
• Working knowledge of SEO: keyword research, rank tracking, site audits, backlinks.
• You don’t need to be a practitioner, but you should know what a customer means when they say their crawl budget is a problem
• Hands‑on time with Ahrefs, or with a competing enterprise SEO platform
• Experience with enterprise onboarding at scale
• Experience working next to an account management or CS function