Enterprise Implementation Lead (Americas)

Ahrefs Pte Ltd.; Palo Alto (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Work from home allowance

First-class workplace

Job summary

Ahrefs is seeking an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs. You’ll take a brand-new Ahrefs Enterprise account from contract to live: setting up the account, migrating keyword sets, and running the onboarding training.

You’ll be the technical escalation point for your accounts, triaging requests and driving resolution while collaborating with Account Managers.

Qualifications

• Experience leading enterprise onboarding at scale.
• Strong data migration and validation skills.
• Ability to train customers and document processes.

Responsibilities

• Own hands-on enterprise account setup, migrations, and onboarding.
• Serve as the technical escalation point for enterprise customers.
• Create reusable assets like playbooks and training materials.

Skills

Enterprise onboarding

Data migration

Technical troubleshooting

Customer training

Cross-functional collab

Tools

APIs

Integrations

CSV/Spreadsheets

Job description

Ahrefs is seeking an Enterprise Implementation Specialist to own the technical support and implementation after an enterprise customer signs. You’ll take a brand-new Ahrefs Enterprise account from contract to live: setting up the account, migrating keyword sets, and running the onboarding training.

You’ll be the technical escalation point for your accounts, triaging requests and driving resolution while collaborating with Account Managers.