On-Site End User Support Tech I & II — Health IT

essentiahealth; Duluth (MN); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Job summary

Essentia Health in Duluth, MN seeks an on-site End User Services Specialist to provide first-level IT support for desktop and mobile devices, software, hardware, and services. You will be the primary contact for user questions, diagnose issues, and implement solutions.

The role requires on-site work, site-to-site travel, and participation in projects. A 2-year technical degree or a bachelor’s in health information management, information technology, or a healthcare field is required, plus a

Qualifications

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school
• 2 year work experience including related experience in technology or Service Desk support

Responsibilities

• Serve as primary contact for computer users questions/problems; investigate requests for services; develop solutions to complex issues
• Move and install new or upgraded end-user equipment and applications; troubleshoot desktop and mobile hardware and software
• Assist with documenting requests and participating in internal process improvements; maintain up-to-date knowledge

Job description

Essentia Health in Duluth, MN seeks an on-site End User Services Specialist to provide first-level IT support for desktop and mobile devices, software, hardware, and services. You will be the primary contact for user questions, diagnose issues, and implement solutions.

The role requires on-site work, site-to-site travel, and participation in projects. A 2-year technical degree or a bachelor’s in health information management, information technology, or a healthcare field is required, plus a