End User Services Technician I or II

essentiahealth; Duluth (MN); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition reimbursement

Job summary

Essentia Health in Duluth, MN seeks an on-site End User Services Specialist to provide first-level IT support for desktop and mobile devices, software, hardware, and services. You will be the primary contact for user questions, diagnose issues, and implement solutions.

The role requires on-site work, site-to-site travel, and participation in projects. A 2-year technical degree or a bachelor’s in health information management, information technology, or a healthcare field is required, plus a

Qualifications

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school
• 2 year work experience including related experience in technology or Service Desk support

Responsibilities

• Serve as primary contact for computer users questions/problems; investigate requests for services; develop solutions to complex issues
• Move and install new or upgraded end-user equipment and applications; troubleshoot desktop and mobile hardware and software
• Assist with documenting requests and participating in internal process improvements; maintain up-to-date knowledge

Job description

Building Location:

Peerless Building

Department:

1007480 END USER SERVICES - EH SS

Job Description:

Job Profile Summary
Performs a variety of complex technical support duties to ensure the timely installation, modification, or repair of new or relocated desktop and mobile information technology and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.

Responsibilities include: Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to complex issues and requests; moving existing and installing new/upgraded end user equipment and applications; troubleshooting and repairing complex desktop and mobile hardware and software; researching non-routine questions; proactively assisting users in effectively utilizing information technology including suggesting specific training; participating in planning of major move/new facility installation projects as requested; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge.

This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to third level support following procedures.

Educational Requirements:

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school

OR

• 2 year work experience including related experience in technology or Service Desk support

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

• Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency

FTE:

1

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Holidays:

No

Call Obligation:

Yes

Compensation Range:

$22.38 - $33.57

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].