End User Services Technician I or II

Essentia Health; United States; On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer matching

Tuition reimbursement

Flexible scheduling

Job summary

Essentia Health is seeking an experienced End User Services technician to install, modify, or repair desktop and mobile IT and provide first-level support across systems, software, hardware, and peripherals. This role requires on-site work and travel between sites.

You will handle move/relocation projects, document tasks, and contribute to process improvements. A 2-year technical degree or related experience in technology or service desk is preferred, with a valid driver's license required.

Qualifications

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school OR 2 year work experience including related experience in technology or Service Desk support.

Responsibilities

• Serving as primary contact point for computer users questions/problems; researching and developing solutions to complex issues and requests; moving existing and installing new/upgraded end user equipment and applications; troubleshooting and repairing complex desktop and mobile hardware and software; participating in planning of major move/new facility installation projects; performing administrative/documentation tasks; assisting with internal process improvement initiatives; on-site work and travel between sites; routes more complex problems to third level support.

Job description

Building Location: Peerless Building Department: 1007480 END USER SERVICES - EH SS

Job Profile Summary

Performs a variety of complex technical support duties to ensure the timely installation, modification, or repair of new or relocated desktop and mobile information technology and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.

Responsibilities

Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to complex issues and requests; moving existing and installing new/upgraded end user equipment and applications; troubleshooting and repairing complex desktop and mobile hardware and software; researching non-routine questions; proactively assisting users in effectively utilizing information technology including suggesting specific training; participating in planning of major move/new facility installation projects as requested; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge. This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to third level support following procedures.

Educational Requirements

Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school OR 2 year work experience including related experience in technology or Service Desk support.

Licensure/Certification Qualifications

Certification/Licensure Requirements: Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency.

Work Schedule and Location

FTE: 1 Possible Remote/Hybrid Option: Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:00 AM Shift End Time: 4:30 PM Weekends: Holidays: No Call Obligation: Yes Union: Union Posting Deadline:

Compensation Range

$22.38 - $33.57

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Essentia Health Values

Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Equal Opportunity

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Screenings

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.