End User Services Technician I or II

Essentia Health; Duluth (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer contributions

Tuition reimbursement

Flexible scheduling

Paid time off

Job summary

Essentia Health is seeking an on-site End User Support Technician to ensure timely installation, modification or repair of desktop and mobile IT, and provide first-level support for end users.

The role requires on-site work, travel between sites, and participation in projects. A 2-year technical degree or a related bachelor’s degree in HIT/health IT is expected, along with relevant experience or training in service desk support.

Qualifications

• Primary contact for user questions/problems and investigation of service requests.
• Moving/Installing end user equipment and applications; troubleshooting complex desktop/mobile hardware and software.

Responsibilities

• Provide first level end-user support across systems, software, hardware, and peripherals.
• Assist in planning moves/new facility installations and manage related admin tasks.
• Route complex issues to higher-level support as per procedures.

Skills

End user support

Desktop support

Mobile support

Troubleshooting

Education

2-year technical degree

Bachelor’s degree in HIT/health IT

Job description

Building Location:

Peerless Building

Department:

1007480 END USER SERVICES - EH SS

Job Description:

Job Profile Summary
Performs a variety of complex technical support duties to ensure the timely installation, modification, or repair of new or relocated desktop and mobile information technology and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc.

Education Qualifications:

Responsibilities include: Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to complex issues and requests; moving existing and installing new/upgraded end user equipment and applications; troubleshooting and repairing complex desktop and mobile hardware and software; researching non-routine questions; proactively assisting users in effectively utilizing information technology including suggesting specific training; participating in planning of major move/new facility installation projects as requested; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge.

This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to third level support following procedures.

Educational Requirements:

• Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school

OR

• 2 year work experience including related experience in technology or Service Desk support

Licensure/CertificationQualifications:

Certification/Licensure Requirements:

• Possession of a valid motor vehicle operator’s license as verified through appropriate licensing agency

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Holidays:

No

Call Obligation:

Yes

Compensation Range:

$22.38 - $33.57

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].