On-Site IT Support Specialist I

Capital Health Screening Centre; Rockford (IL); On-site; USD 2,400 - 65,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings Plan

Life Insurance

AD&D Insurance

Short & Long Term Disability

Employee Assistance Program (EAP)

Commuter Transit

Commuter Parking

Paid Time-Off

Job summary

Capital Health is seeking an on-site IT Support Technician to ensure seamless operations across hospital, clinical, and office environments. You will resolve hardware, software, networking, telecom, and enterprise application issues in person, supporting critical facilities and staff.

The role requires an Associate degree in IT or related field (or equivalent experience) and IT certifications. A+ is required within 6 months; ITIL, Microsoft Modern Desktop, and Network+ are preferred.

Qualifications

• Associate degree in IT, Computer Science, or related field preferred; equivalent work experience may be considered.
• CompTIA A+ required within 6 months of hire; ITIL Foundation, Microsoft Modern Desktop Administrator, Network+ preferred.

Responsibilities

• Provides on-site technical support and troubleshooting for IT-related issues.
• Installs, configures, and repairs PCs, laptops, printers, peripherals, and telecom hardware.
• Troubleshoots network connectivity issues (wired & wireless) and VoIP phone system issues.
• Supports audio-visual and media equipment setup for meetings and events.
• Assists with IT asset deployment, workstation setups, and hardware relocations.
• Responds to urgent IT service requests in hospital and office settings.

Skills

Customer service

Problem solving

Hardware troubleshooting

Troubleshooting

On-site support

Education

Associate degree in IT/CS

Tools

Windows OS

macOS

Active Directory

VoIP systems

Networking basics

Job description

Capital Health is seeking an on-site IT Support Technician to ensure seamless operations across hospital, clinical, and office environments. You will resolve hardware, software, networking, telecom, and enterprise application issues in person, supporting critical facilities and staff.

The role requires an Associate degree in IT or related field (or equivalent experience) and IT certifications. A+ is required within 6 months; ITIL, Microsoft Modern Desktop, and Network+ are preferred.