End User IT Support Specialist I

Performance Health; Salt Lake City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Performance Health is seeking an End User Support Specialist I to join our IT team in Salt Lake City. You will provide hardware, software and telecom support for internal end users, handle incidents, and work with Active Directory access.

The ideal candidate has an Associate’s degree or equivalent experience, 1–3 years in IT help desk, strong troubleshooting, excellent communication and customer service skills, and willingness to travel or work non-traditional hours as needed.

Qualifications

• Associate's degree or equivalent work experience required.
• 1–3 years of IT help desk experience preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication and customer service skills.
• Must be able to lift up to 50 pounds.

Responsibilities

• Manage incidents and requests from internal end users.
• Provide support via phone, email, remote connectivity and in person.
• Identify, research and resolve technical problems of moderate complexity.
• Document and track all tickets and assets.
• Maintain courteous customer service at all times.
• Train end users and provide documentation to ensure efficient use of IT hardware and software.
• Meet or exceed assigned SLAs.
• Manage end user access using Active Directory.
• Handle tasks related to projects.

Skills

Troubleshooting

Communication

Customer Service

IT Help Desk

Education

Associate's degree or equivalent

Job description

Performance Health is seeking an End User Support Specialist I to join our IT team in Salt Lake City. You will provide hardware, software and telecom support for internal end users, handle incidents, and work with Active Directory access.

The ideal candidate has an Associate’s degree or equivalent experience, 1–3 years in IT help desk, strong troubleshooting, excellent communication and customer service skills, and willingness to travel or work non-traditional hours as needed.