Onsite IT Field Engineer – Imaging & End-User Support

Heunets Inc; Cohasset (MN); On-site; USD 34,000 - 55,000; Part time

Job summary

Heunets Inc is seeking a Field Engineer to deliver on-site and desk-side support for end-users in Minnesota. The role involves resolving basic hardware, software, and peripheral issues, performing standard PC imaging, and providing hands-on support under supervision of Level 2 engineers or the SPOC.

The position emphasizes strong customer communication, ticketing accuracy, and the ability to work in a fast-paced environment with limited supervision.

Qualifications

• Experience with Windows OS and Office 365 deployment.
• Ability to image PCs using standard Gold images.
• Basic troubleshooting for peripherals and mobile devices.
• On-site support and ticket documentation.

Responsibilities

• Provide basic onsite and desk-side end-user support for hardware and standard office software.
• Troubleshoot PC-related problems following SOPs or guidance from Level 2 engineers/SPOC.
• Manage incidents and service requests within defined SLAs and update tickets daily.
• Assist with data backup and restoration during incidents as per guidelines.
• Provide basic
• basic

Skills

Office 365

OS Deployment

Hardware & Peripherals

Mobile Devices

Job description

Heunets Inc is seeking a Field Engineer to deliver on-site and desk-side support for end-users in Minnesota. The role involves resolving basic hardware, software, and peripheral issues, performing standard PC imaging, and providing hands-on support under supervision of Level 2 engineers or the SPOC.

The position emphasizes strong customer communication, ticketing accuracy, and the ability to work in a fast-paced environment with limited supervision.