On-Site Emergency Fleet Dispatcher — Flexible Hours

AAA-The Auto Club Group; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Complimentary AAA membership with road

Adoption assistance program

Job summary

The Auto Club Group in Nashville, TN is seeking a Fleet Dispatcher to coordinate emergency roadside assistance for members and fleet personnel via radio, phone or electronic dispatch. You will manage calls, provide location guidance, and direct crews using a computer-aided dispatch system.

This on-site role requires flexibility, including evenings, weekends and overtime as needed to meet member demand, with an hourly rate starting at $17.79 and a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.
• Preferred: knowledge of policies and procedures relative to emergency road service.
• Preferred: experience dispatching calls.
• Preferred: call center environment experience.

Responsibilities

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver / customer escalations in accordance with established procedures
• Provide explanations to customers and reports / document service issues
• Close service requests using company electronic dispatching system
• Accept payment from members / customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less-tenured dispatchers, as necessary.

Skills

Verbal communication

Active listening

Customer service

Geography knowledge

Data entry

Basic math

Fast-paced environment

Education

High school diploma or GED

Job description

The Auto Club Group in Nashville, TN is seeking a Fleet Dispatcher to coordinate emergency roadside assistance for members and fleet personnel via radio, phone or electronic dispatch. You will manage calls, provide location guidance, and direct crews using a computer-aided dispatch system.

This on-site role requires flexibility, including evenings, weekends and overtime as needed to meet member demand, with an hourly rate starting at $17.79 and a comprehensive benefits package.